Delhi University: Toll-free helpline for counseling
Delhi University (DU) has introduced a toll-free helpline to facilitate the counseling process for the students. This facility is provided by the university to eliminate the physical and mental stress faced by the students and teachers during the counselling process.
This facility will be made available from October 5, 2015 onwards and the toll free number will be “1800-3000-7303”.
Nilanjana Singh, Chairperson of Delhi University Women's Association (DUWA), said "We hold 5-6 counselling sessions daily. But we realized that at times the students are not so comfortable coming to the centre and share their problems. They want to maintain their anonymity so that we came up with this helpline.”
She added, "There shall be expert psychologists, therapists and counsellors who will be based at the 'Mind Body Centre' and will deal with the queries. If there is a need for further counselling, we will call the individuals to the centre.”
The help line will be available from 3PM to 5PM on Monday, Wednesday and Friday for solving the queries asked by students. Voicemail facility will also be made available for the students, who call beyond these timing.
She further added, "Students can avail email-based counselling by sending their problems at firstname.lastname@example.org. The responses shall be delivered within 48 hours. All counselling shall be treated as strictly confidential."